Privacy Policy
Welcome to courtnaepaul.com (“we”, “us”, “our”, or “the Website”).
We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), No. 4 of 2013 of South Africa. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit or interact with our website.
By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal information:
a. Personal Information (as defined by POPIA)
Name and surname
Email address
Contact number
Any information you voluntarily provide via contact forms, subscriptions, or communication
b. Automatically Collected Information
IP address
Browser type and version
Device identifiers
Date/time of visit
Pages visited and referring URLs
2. Purpose for Collection
We collect your personal information for the following purposes:
To respond to queries submitted via our contact form or email
To provide and improve services offered on the Website
To send updates, newsletters or promotional material (only with your consent)
To meet legal and regulatory requirements
To monitor website usage and improve user experience
We will only use your personal information for the purposes for which it was collected, unless otherwise permitted or required by law.
3. Lawful Basis for Processing
Under POPIA, we process your personal information based on:
Your consent
The performance of a contract or steps taken prior to entering into a contract
Legal obligations
Our legitimate interests, where those interests are not overridden by your privacy rights
4. Sharing and Disclosure
We will not sell, distribute or lease your personal information to third parties unless:
You have given us your express consent
It is required by law or regulatory authority
It is necessary for service providers to assist with operational or technical support (under binding confidentiality agreements)
5. Cross-Border Transfers
Your personal information may be transferred or stored on servers located outside of South Africa. In such cases, we will ensure adequate protections are in place that meet POPIA’s requirements for cross-border data transfers.
6. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
Access the personal information we hold about you
Correct or update any inaccurate or incomplete data
Request deletion of your personal information (subject to legal limitations)
Object to the processing of your information in certain circumstances
Withdraw consent at any time, where processing is based on your consent
To exercise any of these rights, please contact us at info@cournaepaul.com.
7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory obligations.
8. Security Safeguards
We take reasonable technical and organisational measures to secure the integrity and confidentiality of your personal information and protect it from loss, misuse, unauthorised access, or disclosure.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Cookies
We may use cookies to personalise your experience, track website usage, and improve performance. You may adjust your browser settings to refuse cookies, although this may limit certain functionalities.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. Please read their privacy policies before submitting personal information.
11. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect or store personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly.
13. Contact Us
If you have questions or concerns about how your personal information is handled, or if you wish to lodge a complaint, please contact:
Email: info@cournaepaul.com